INSTORE RETURNS POLICY
ALL COSTUMES PURCHASED INSTORE MUST BE RETURNED ON THE SAME DAY OF PURCHASE, FOR AN EXCHANGE OR CREDITE NOTE. WE DO NOT OFFER A REFUND. ANY ITEMS RETURNED AFTER THIS TIME WILL NOT BE ACCEPTED.
ALL ACCESSORIES PURCHASED IN-STORE MUST BE RETURNED WITHIN SEVEN DAYS, IN ITS ORIGINAL, (UNDAMAGED) PACKAGING FOR AN EXCHANGE OR CREDIT NOTE. WE DO NOT OFFER A REFUND.
IF THEY HAVE BEEN OPENED, WE CAN NOT OFFER AN EXCHANGE OR CREDIT NOTE ON ANY:
- WIGS
- HATS
- MASKS
- STOCKINGS
- TIGHTS
- UNDERWEAR
ONLINE RETURNS POLICY
PLEASE NOTE: THE ONLINE RETURNS POLICY DIFFERS FROM THE INSTORE POLICY, WHICH IS CLEARLY DISPLAYED AT THE CHECKOUT AND ON THE BACK OF EACH ITEM SOLD.
1. If you are not satisfied with your purchase from Party Animlas Darlington Ltd, you may return the goods and obtain a refund or exchange within 7 working days of receipt of delivery (this shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you). Before doing so please read the final paragraph as there are some exclusions.
2. Before sending the parcel back, please contact us by telephone (01325 483399 10.30am – 5pm Mon – Fri) Please have the following information ready when you phone:
- Name, order number and postcode
- Your reason for returning the goods
- If you prefer a refund or an exchange
- If the item has been used
Please note;
- Our items are checked and signed off by a member of our team prior to dispatch. This checklist is included in your parcel.
- Costumes do not typically come in sealed packaging which means you are able to try them on, however, any accompanying accessories must not be opened if you intend on returning your order. We can not offer a refund on any wigs or hoisery items
- If the product is in any way missing or damaged, we cannot refund.
3. You will be issued with a returns authorisation number and this number should accompany your returned item. Failure to do this may result in a delay of any refund or exchange.
4. All items must be returned in the original packaging with tags attached and should be returned to us without damage or use and in a suitable condition for re-sale.
5. You and your carrier are responsible for any returned goods until they reach our premises. Cost and risk of return will be at your expense. We strongly recommend that you receive proof of posting or use Royal Mail’s ‘Recorded Delivery’ Service. The Royal Mail’s ‘Special Delivery’ Service may be a preferred choice for more valuable items.
6. We regret that outbound shipping, packing and insurance cannot be refunded.
7. We endeavour to refund within 7 days of goods being received by us and promise that all refunds will be made within 30 calendar days from receipt at our return address. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside your credit/debit
card timescales.
8. All goods must be returned to the address on your invoice including your returns authorisation number.
9. We are unable to replace or exchange an item until the original is returned to Party Animals Darlington Ltd. If you need your item quickly, we suggest that you place a second order for the new item and send the original back at a later date following correctly the above returns policy.
10. Goods which we receive that have been returned to us outside of our Returns Policy will be deemed as ‘Disputed Items’. We will not refund or exchange any ‘Dispute Items’. We will provide a reason for our decision and will happily re-ship ‘Disputed Items’ to you at our expense. Disputed Items will be destroyed within 91 calendar days from their receipt back to us.
11. For reasons due to hygiene Party Animals Darlington Ltd will be unable to refund on any jewellrey, stockings, tights, make up, eyemasks, eyelashes or wigs.
BEFORE YOU PURCHASE A COSTUME FROM OUR WEBSITE, PLEASE CHECK OUT THE SIZE GUIDE BELOW.
FEMALE
SMALL - DRESS SIZE 8 - 10
BUST: 34.5" - 35.5" / 88-90cms
WAIST: 26.5" - 27.5" / 67 - 70cms
HIPS: 37" - 38" / 94 - 97cms
MEDIUM - DRESS SIZE 12 - 14
BUST: 37" - 38.5" / 94 - 98cms
WAIST: 29" - 30.5" / 75 - 77cms
HIPS: 39.5" - 41" / 100 - 104cms
LARGE - DRESS SIZE 16 - 18
BUST: 40" - 42" / 102 - 107cms
WAIST: 32" - 34" / 81 - 86cms
HIPS: 42.5" - 44.5" / 108 - 113cms
XL (PLUS SIZE) - DRESS SIZE 20 - 22
BUST: 44" - 46" / 112 - 117cms
WAIST: 36" - 38" / 91 - 97cms
HIPS: 47" - 49" / 119 - 124cms
MALE
MEDIUM
CHEST: 38" - 40" / 97 - 102cms
WAIST: 32" - 34" / 81 - 86cms
INSIDE LEG: 32.5" / 83cms
LARGE
CHEST: 42" - 44" / 107 - 112cms
WAIST: 36" -38" / 91 - 97cms
INSIDE LEG: 33" / 84cms
EXTRA LARGE
CHEST: 46" - 48" / 117 - 112cms
WAIST: 40" - 42" / 102 - 107cms
INSIDE LEG: 33.5" / 84cms
CHILD
SMALL - AGE 4 - 6 YEARS
HEIGHT 43" / 110cms
MEDIUM - AGE 7 - 9 YEARS
HEIGHT 51" / 130cms
LARGE - AGE 10 - 12 YEARS
HEIGHT 59" / 150CMS
THESE SIZES SHOULD ONLY BE USED AS A GUIDE. WE CAN NOT GUARANTEE THESE MEASUREMENTS ARE EXACT